Voicemail Systems

Get free voicemail system quotes

Voicemail systems are centralized computerized systems that digitize incoming voice messages and stores them on a hard disk or flash memory.   Voice mail usually provides auto attendant capability, which uses prerecorded messages to route the caller to the appropriate person, department or mailbox. Voice mail systems may also offer directory lookup by name.

Voicemail systems can do such things as answer many phones at the same time, store incoming voice messages in personalized mailboxes associated with the user's phone number, enable users to forward received messages to another voice mailbox, send messages to one or more other user voice mailboxes, add a voice introduction to a forwarded message, store voice messages for future delivery, make calls to a telephone or paging service to notify the user a message has arrived in his/her mailbox, transfer callers to another phone number for personal assistance, play different message greetings to different callers.

To retrieve messages, a user calls the system from any phone, logs by entering their user id and security code , and his/her messages can be played or skipped and saved for later listening.

Automated attendants enable callers to a "main" business number to access directory service or self-route the call to various places such as a specific department, an extension number, or to an informational recording in a voice mailbox, etc.

Corporate voicemail did not change much until Voice over IP and the development of IP telephony applications to replace legacy TDM PBX telephone  technology.  IP (Internet Protocol) telephony changed the style and technology of PBX's and the way voicemail systems integrated with them. This, in turn, facilitated a new generation of Unified Messaging.

The flexibility, manageability, lower costs, reliability, speed, and user convenience for messaging convergence is now possible where it wasn't before.

VOICE MAIL FEATURES

Voice Mail Service - Voice Mail allows a caller to leave a recorded message in their voice and exact words for another individual.

Automated Attendant - The Automated Attendant answers a call, determines the extension and transfers the call to that extension.

Fax Detect Routing and Notification - Incoming faxes are detected and automatically delivered to a fax machine. When using the fax machine handset, the fax originator can record a voice message that can be sent to the attendant.

Live Monitor - Users can listen to voice mail messages as the message is being left by the caller. The Live Monitoring feature can be password protected and can be used in automatic or manual mode. When Live Monitoring is in use, the voice mail audio is played from the telephone speaker. The phone user can pick up the handset and answer the call anytime during the recording. Automatic Live Monitoring is used to continually monitor callers that have gone to voicemail and are now leaving a message. Manual Live Monitoring allows you to turn the feature off when you leave your desk or at your leisure. This features is used by multitasking voice mail users to screen message importance during other meetings.

Quick Transfer to Voice Mail - Quick transfer to voice mail is an enhancement to the normal voice mail integration. It provides an abridged method of getting calls to a station voice mailbox without waiting for the station to answer, talk to the caller again or wait for the call forward-no answer timer. This feature is controlled completely by the originating station user. When the station transfers the call to another station, dialing a feature access code can evoke quick transfer. This is a fine application for station users that don't normally use call forwarding to voice mail, or when a transferring station does not intend for an external caller to wait for the call forward no answer timer to expire. This method offers an efficient way of getting to a station voice mailbox without waiting for a timer to expire or when call forwarding is not set.

Voice Mail Caller ID/Return - An equipped voice mail system can store Caller ID information when it receives incoming calls. When a message is played, the Caller ID number will be indicated on the telephone display. From a remote site, users can listen to the Caller ID number. It alleviates the hassle of repeatedly listening to the message to get the phone number. This feature enables calls to be returned even when the caller does not leave a callback number, does not speak clearly or speaks too quickly for the number to be understood. In addition, you may choose to return that call immediately. After using the Caller ID number to return the call, you will be placed back in your voice mail box where you left off. This allows you to return all desired messages with one call to your voice mailbox instead of placing numerous, individual calls.

Live Record - Live Record simplifies message and note taking by permitting all or a portion of the conversation in progress to be recorded. Automatic live recording is used to continually record outside conversations. Manual live recording allows you to turn the feature on and off at your discrepancy per call. Each recording can be redirected to another box user for review. This feature is used frequently by lawyers and telemarketers for call quality control and training.

Get free voicemail system quotes.